Goal of the Cymax Group was to transition from being a furniture e-retailer to being a fully digitally managed supply chain platform, which necessitated both technical and organizational changes. Due to the system’s siloed teams and impromptu requests, there was a lack of community or collaboration, and processes were inefficiently managed. Therefore, the company was in need of data-driven solutions to increase efficiencies across the organization.

The Cymax Group’s digital transformation, beginning in 2015, was based on Microsoft’s four pillars: engage your customers, empower your employees, optimize your operations, and transform your product. Thus, the transformation equally comprised restructuring the organization, the company culture, as well as the technology, which meant all key stakeholders from all lines of the business had a seat at the table in order to work out a strategic action plan for an IT roadmap. Furthermore, customers had a voice to make sure their insights were heard not only to ensure their satisfaction and improve retention levels but also to take advantage of customers’ unique perspectives and needs. Agile Scrum methodologies were introduced so that developers could establish standardized project management processes with tools such as JIRA and Confluence. A stable foundation was created based on Microsoft Azure hosting along with upgrades to the infrastructure such as email, and a data warehouse provided the required single source of truth. Internal office systems had already been migrated before the COVID-19 lockdowns, and as a result, the Cymax organization was able to transition to working from home without delay.

iFusionLabs played an integral part in Cymax’s digital transformation journey encompassing infrastructure, security, CI/CD, deployment pipelines among others, which ensured the company’s successful digital re-emergence.