Engagement Manager (Professional Services)

Objectives of this Role:

• Assist in establishing scalable project management practices within our delivery organization to maximize the efficiency and performance of our engineering teams
• Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation
• Coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets in collaboration with team members from within iFusionLabs and our clients
• Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that projects meet client expectations
• Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes

Daily and Monthly Responsibilities:

• Establish and maintain processes to manage scope over the project lifecycle, setting project quality and performance standards, and assessing and managing risk within, and across, multiple projects
• Monitor and assign resources appropriately to streamline project efficiency and maximize deliverable outputs
• Report project outcomes and/or risks to the appropriate management channels as needed—escalating issues as necessary based on project work plans
• Ensure correct team’s time tracking, billing and invoicing the client in a timely manner
• Working in close collaboration with the sales team

Skills and Qualifications:

• 4+ years of project management and customer service experience
• Hands-on experience with developing software platforms and/or infrastructure
• Proven success working with all levels of management
• Strong written and verbal communication skills
• Strong presentation skills

Preferred Qualifications:

• Bachelor’s degree in computer science or business
• Professional certification—including PMP/PRINCE II/PSM
• Previous success in producing deliverable software platforms
• Strong attention to deadlines and budgetary guidelines
• Experience developing in-house platforms for internal processes
• Experience coaching and educating project teams to strengthen team members’ capabilities and skill sets